A Message to Our Valued Clients
The past 7 months have been incredibly challenging for Australia and Australians however we want to thank our clients for the incredible patience and support that we have received during this difficult journey.
We are extremely excited at the prospect of borders reopening, which will allow our industry to breathe a little more easily and our clients to book that much-needed escape. We have been busy finding the most incredible local escapes for you over the past several months and we look forward to helping you uncover the hidden gems that Australia has to offer so that you can take that long awaited and well deserved break soon.
How We're Improving Our Service to You
We have recently streamlined our refund process in order to more efficiently deliver client refunds. We understand how important your refund is and we are working hard to expedite the process and deliver your money back to you.
External Impacts to Our Business
Our network of offices has changed, but we remain committed to delivering extraordinary travel experiences to you.
Our teams are working tirelessly to help every one of our valued clients, but we are experiencing longer call wait times due to the number of clients who need our assistance. We sincerely appreciate your patience with us at this time.
Our Travel Partners
We work with third party travel partners to deliver your travel experience, however each one of our partners has their own policy regarding cancellations and refunds, which are frequently updated. We are doing our best to work within those policies while helping you cancel or change your booking.
News and Updates
Flight Centre prepares its ideal network for open borders
An update on the Flight Centre transformation journey
Cap On Returning Australian Travellers Eased
Important update for international travellers.
Our peace of mind promise
No matter what happens, your trusted Travel Associates adviser is always by your side, ensuring your travel experience is seamless.
- Janet Rose Macpherson
- Melissa Collins
- Gwendoline Worsnop
- Julie Sheekey
- Cathryn Rodriguez
- Gilly Pooley
Refund Processing Timeframes
Refund Processing Timeframes
Due to the high volume of refund requests triggered by the Coronavirus pandemic, the Travel Associates team has been working hard to streamline the refund process for our clients. It has taken time to navigate the extremely complex process of suppliers cancelling services and changing refund conditions however we are focused on delivering your refund back to you as quickly as possible.
- To learn more about the cancellation and refund process click here.
- To learn more about the latest business updates which may impact our refunds process click here.
We apologise for any delays and would like to reassure you that we are improving our processes to return your refund to you as quickly as possible.